We ship through USPS. We cannot be held for incorrect addresses. Please be sure your address is typed correctly when you place your order. Also we cannot be held responsible for stolen items once USPS has delivered. Please be sure you are giving us a secure shipping address. 

If your item arrives damaged please contact us immediately. We will likely require pictures of the damage of both the plants and the box. Please include the shipping label in the pictures so we can report the damage to USPS.